Job Title:

Telephone Reassurance Volunteer

Skills Needed:

  • Love and appreciation for older or disabled adults
  • Patient, encouraging, and enthusiastic attitude
  • Willingness to maintain confidentiality
  • Ability to communicate clearly and empathetically with service recipients over the telephone
  • Documentation skills
  • Self-directed, takes initiative
  • Ability to follow–up and follow-through
  • Provide accurate and resourceful information regarding services of The Shepherd’s Center and other community resources


  • Call service recipients in the morning beginning at 9 am or at a time preferred by recipient
  • Document call, concerns, issues, changes in schedule
  • Communicate with The Shepherd’s Center Staff regarding challenges, issues, and questions
  • Highlight changes and requests in log book
  • Mark in red ink pressing issues of concern for follow-up by next caller and NOTIFY staff of concern/issue noted
  • Document on the desk calendar, the number of calls made daily and the time spent on daily calls when shift is complete
  • Follow written procedures for recipients you are unable to speak with for any reason, notify staff
  • Report number of volunteer hours served on appropriate log

Location of Duties:

The Shepherd’s Center office

Time Required:

1½ – 2 hours Monday – Friday Mornings

Training / Preparation:

Training provided by program coordinator or other Shepherd’s Center designee. Additional updates or additional training as needed and determined by program coordinator or The Shepherd’s Center staff.


Program Coordinator or designated Shepherd’s Center Staff Member