Volunteer Job Description

Job Title:

Telephone Reassurance Volunteer

Skills Needed:

• Love and appreciation for older or disabled adults
• Patient, encouraging, and enthusiastic attitude
• Willingness to maintain confidentiality
• Ability to communicate clearly and empathetically with service recipients over the telephone
• Documentation skills
• Self-directed, takes initiative
• Ability to follow–up and follow-through
• Provide accurate and resourceful information regarding services of The Shepherd’s Center and other community resources

Duties:

• Call service recipients in the morning beginning at 9 am or at a time preferred by recipient
• Document call, concerns, issues, changes in schedule
• Communicate with The Shepherd’s Center Staff regarding challenges, issues, and questions
• Highlight changes and requests in log book
• Mark in red ink pressing issues of concern for follow-up by next caller and NOTIFY staff of concern/issue noted
• Document on the desk calendar, the number of calls made daily and the time spent on daily calls when shift is complete
• Follow written procedures for recipients you are unable to speak with for any reason, notify staff
• Report number of volunteer hours served on appropriate log

Location of Duties:

The Shepherd’s Center office

Time Required:

1½ – 2 hours Monday – Friday Mornings

Training / Preparation:

Training provided by program coordinator or other Shepherd’s Center designee. Additional updates or additional training as needed and determined by program coordinator or The Shepherd’s Center staff.

Supervisor:

Program Coordinator or designated Shepherd’s Center Staff Member

Job Title:

Senior Enrichment Center Office Volunteer

Skills Needed:

• Love and appreciation for older or disabled adults
• Patient, encouraging, and enthusiastic attitude
• Willingness to maintain confidentiality
• Ability to accurately take and give messages, take reservations
• Familiarity with education and enrichment opportunities and classes
• Communicate effectively with public in person and on phone
• Carry out assigned clerical duties i.e. copying, filing, mailings

Duties:

• Greet visitors and participants
• Answer telephone
• Take messages for Director and Program Assistant
• Record reservations for activity and program participants in RSVP book
• Provide public with accurate information about location, activities and The Shepherd’s Center’s other ministries, outreach, assistance and referrals to and for other agencies
• Call program participants at the direction of Director
• Make coffee, set out drinks and snacks for scheduled activities
• Assist in set-up and clean-up of equipment, materials, and refreshments at activities
• Fold, seal, label, and sort mail and bulk mail pieces for mailings as requested
• Assist with light to moderate filing, copying, and typing (computer skills appreciated but not necessary)

Location of Duties:

Senior Enrichment Center, Basement of Paddison Library, Kernersville

Time Required:

Schedule agreed upon by volunteer and Senior Center Director

Training / Preparation:

Training provided by program coordinator or other Shepherd’s Center designee. Additional updates or additional training as needed and determined by Senior Enrichment Center Director or The Shepherd’s Center staff.

Supervisor:

Director of Senior Enrichment Center or Senior Center Program Assistant

Job Title:

Project Joy Flower Delivery Volunteer

Skills Needed:

• Love and appreciation for older or disabled adults
• Patient, encouraging, and enthusiastic attitude
• Willingness to maintain confidentiality
• Communicate effectively with the elderly and disabled
• Use of volunteer’s vehicle

Duties:

• Pick up flower arrangements on Friday afternoons from The Shepherd’s Center office
• Deliver arrangements to service recipients on Friday afternoons
• Destinations will be within the service area of The Shepherd’s Center of Kernersville
• Collect adequate service recipient information i.e. telephone number, directions to home
• Communicate with The Shepherd’s Center Staff regarding challenges, issues, and questions, and availability
• Report number of hours worked to office staff

Location of Duties:

From Shepherd’s Center office to recipient’s home

Time Required:

30-60 minutes Friday Afternoons

Training / Preparation:

Training provided by program coordinator or other Shepherd’s Center designee. Additional updates or additional training as needed and determined by program coordinator or The Shepherd’s Center staff.

Supervisor:

Program Coordinator or designated Shepherd’s Center Staff Member

Job Title:

Project Joy Flower Arranger

Skills Needed:

• Love and appreciation for older or disabled adults
• Patient, encouraging, and enthusiastic attitude
• Willingness to maintain confidentiality
• Ability to attractively arrange flowers in vases provided for delivery to service recipients

Duties:

• Arrange flowers provided in vases stored at The Shepherd’s Center on Friday mornings
• Communicate with The Shepherd’s Center Staff regarding challenges, issues, and questions

Location of Duties:

The Shepherd’s Center office

Time Required:

60-90 minutes Friday Mornings

Training / Preparation:

Training provided by program coordinator or other Shepherd’s Center designee. Additional updates or additional training as needed and determined by program coordinator or The Shepherd’s Center staff.

Supervisor:

Program Coordinator or designated Shepherd’s Center Staff Member

Job Title:

Person–to-Person Visitation Volunteer

Skills Needed:

• Love and appreciation for older or disabled adults
• Patient, encouraging, and enthusiastic attitude
• Willingness to maintain confidentiality
• Respect for people of different backgrounds

Duties:

• Visit older or disabled adult
• Engage in conversation or activity
• After accepting assignment, call service recipient to confirm time and place of visit
• Report time spent on volunteer service to program coordinator or office staff

Location of Duties:

Home of service recipient

Time Required:

1 – 2 hour visit

Training / Preparation:

Training provided by program coordinator or other Shepherd’s Center designee. Additional updates or additional training as needed and determined by program coordinator or The Shepherd’s Center staff.

Supervisor:

Program Coordinator or designated Shepherd’s Center Staff Member

Job Title:

Handyperson Volunteer

Skills Needed:

• Love and appreciation for older or disabled adults
• Patient, encouraging, and enthusiastic attitude
• Willingness to maintain confidentiality
• Ability to complete minor home repairs in individual volunteer’s “specialty” i.e. carpentry, plumbing, electrical, various types of yard work, etc.

Duties:

• Upon receiving assignment, call service recipient to confirm convenient time
• Follow standard precautions for your own safety and that of the service recipient
• Inform the client of any risks and describe what you will do and what area will look like after the work is completed
• Inform the service recipient and The Shepherd’s Center if the job looks as if it is outside parameters of what is considered “minor” repair
• Report number of volunteer hours served to office staff

Location of Duties:

Home of service recipient

Time Required:

As dictated by the repair needed

Training / Preparation:

Training provided by program coordinator or other Shepherd’s Center designee. Additional updates or additional training as needed and determined byThe Shepherd’s Center staff.

Supervisor:

Designated Shepherd’s Center Staff Member

Job Title:

Front Desk Office Volunteer

Skills Needed:

• Love and appreciation for older or disabled adults
• Patient, encouraging, and enthusiastic attitude
• Willingness to maintain confidentiality
• Communicate effectively with public in person and on telephone
• Ability to take messages accurately
• Familiarity with various ministries of The Shepherd’s Center
• Familiarity with clerical office tasks i.e. phone transfers, filing, copying, mailings, word processing basics

Duties:

• Greet visitors
• Answer telephone, take messages, and transfer calls
• Manage Medical Equipment Loan requests by providing assistance to service recipients and families wishing to borrow medical equipment using the documentation procedures in place
• Manage Handyperson Service requests by providing assistance to service recipients and families needing minor home repairs by logging the requests in Handyperson Manual.
• Record attempts to secure a volunteer and the outcomes of the calls made in the Manual.
• Provide public with accurate information about location, activities, and services of The Shepherd’s Center.
• Provide information, assistance and referrals to other agencies
• Assist with clerical tasks at the direction of The Shepherd’s Center Staff, i.e. filing, copying, mailings, basic word processing tasks
• Collect and distribute mail
• Record volunteer hours on log provided

Location of Duties:

The Shepherd’s Center Office

Time Required:

Morning or afternoon shift at the convenience of the volunteer

Training / Preparation:

Training provided by program coordinator or other Shepherd’s Center designee. Additional updates or additional training as needed and determined by program coordinator or Shepherd’s Center staff.

Supervisor:

Program Coordinator or designated Shepherd’s Center Staff Member

Job Title:

Driver

Skills Needed:

• Love and appreciation for older or disabled adults
• Patient, encouraging, and enthusiastic attitude
• Willingness to maintain confidentiality
• Communicate effectively with the elderly and disabled
• Valid NC Drivers License
• Safe driving record
• Use of volunteer’s vehicle

Duties:

• Safely transport older or disabled adults to and from medical appointments, and/or errands assigned
• Destinations may most often include, but are not limited to, Kernersville, Greensboro, Winston-Salem, and High Point. Drivers may choose to drive locally to their preferred areas in the Triad
• Collect adequate service recipient information i.e. telephone number, directions to home and destination
• Call the service recipient upon acceptance of assignment to assure older or disabled person of your arrival time
• Communicate with The Shepherd’s Center Staff regarding challenges, issues, and questions, and availability
• Report to office the number of hours spent on each trip

Location of Duties:

To and from Service Recipient’s home and Triad area destinations

Time Required:

At the convenience of the volunteer

Training / Preparation:

Training provided by program coordinator or other Shepherd’s Center designee. Additional updates or additional training as needed and determined by program coordinator or The Shepherd’s Center staff.

Supervisor:

Program Coordinator or designated Shepherd’s Center Staff Member

Job Title:

Companion Sitting Volunteer

Skills Needed:

• Love and appreciation for older or disabled adults
• Patient, encouraging, and enthusiastic attitude
• Respect for people of different backgrounds
• Willingness to maintain confidentiality of family served
• Willingness to follow directions of primary caregiver

Duties:

• Upon receiving assignment, volunteer caregiver will call family member to confirm date and time of arrival
• Volunteer reviews care instructions, important phone number and verifies location of necessary items with family member
• Volunteer must remain in the home until the family member returns
• Volunteer will assist service recipient with non-hands-on activities
• Monitor safety of service recipient
• Engage as appropriate

Location of Duties:

Home of service recipient within the service area of The Shepherd’s Center of Kernersville.

Time Required:

3-4 hours depending on need of service recipient and availability of volunteer

Training / Preparation:

Training provided by program coordinator or other Shepherd’s Center designee; supervised first assignment in home of recipient. Additional updates or additional training as needed and determined by program coordinator or The Shepherd’s Center staff.

Job Title:

Bill Radisch Computer Center for Seniors Instructor – Must be 50 years of age, shifts vary during the hours of 9 a.m. to 3:30 p.m.

Skills Needed:

• Love and appreciation for older or disabled adults
• Patient, encouraging, and enthusiastic attitude
• Ability to communicate on the learning level of the student
• Familiarity with computer usage including Microsoft software, Windows 7, Internet and email usage, computer basics, – additional program competence if wanting to coach courses other than basics and fundamental courses
• Willingness to maintain confidentiality of students

Duties:

• Teach computer courses as assigned with curriculum and equipment provided
• Develop skills of students
• Assist as needed with sign-in, registration, and promotion of courses

Location of Duties:

Senior Enrichment Center located in the basement of the Paddison Library, Kernersville, NC

Time Required:

Per class assignment schedule

Training / Preparation:

Training provided by program coordinator or other Shepherd’s Center designee. Additional updates or additional training as needed and determined by program coordinator or The Shepherd’s Center staff.

Supervisor:

Program Coordinator or designated Shepherd’s Center Staff Member