Telephone Reassurance Volunteer

Job Title:

Telephone Reassurance Volunteer

Skills Needed:

  • Love and appreciation for older or disabled adults
  • Patient, encouraging, and enthusiastic attitude
  • Willingness to maintain confidentiality
  • Ability to communicate clearly and empathetically with service recipients over the telephone
  • Documentation skills
  • Self-directed, takes initiative
  • Ability to follow–up and follow-through
  • Provide accurate and resourceful information regarding services of The Shepherd’s Center and other community resources

Duties:

  • Call service recipients in the morning beginning at 9 am or at a time preferred by recipient
  • Document call, concerns, issues, changes in schedule
  • Communicate with The Shepherd's Center Staff regarding challenges, issues, and questions
  • Highlight changes and requests in log book
  • Mark in red ink pressing issues of concern for follow-up by next caller and NOTIFY staff of concern/issue noted
  • Document on the desk calendar, the number of calls made daily and the time spent on daily calls when shift is complete
  • Follow written procedures for recipients you are unable to speak with for any reason, notify staff
  • Report number of volunteer hours served on appropriate log

Location of Duties:

The Shepherd’s Center office

Time Required:

1½ – 2 hours Monday - Friday Mornings

Training / Preparation:

Training provided by program coordinator or other Shepherd's Center designee. Additional updates or additional training as needed and determined by program coordinator or The Shepherd’s Center staff.

Supervisor:

Program Coordinator or designated Shepherd’s Center Staff Member