Front Desk Office Volunteer

Job Title:

Front Desk Office Volunteer

Skills Needed:

  • Love and appreciation for older or disabled adults
  • Patient, encouraging, and enthusiastic attitude
  • Willingness to maintain confidentiality
  • Communicate effectively with public in person and on telephone
  • Ability to take messages accurately
  • Familiarity with various ministries of The Shepherd’s Center
  • Familiarity with clerical office tasks i.e. phone transfers, filing, copying, mailings, word processing basics

Duties:

  • Greet visitors
  • Answer telephone, take messages, and transfer calls
  • Manage Medical Equipment Loan requests by providing assistance to service recipients and families wishing to borrow medical equipment using the documentation procedures in place
  • Manage Handyperson Service requests by providing assistance to service recipients and families needing minor home repairs by logging the requests in Handyperson Manual.
  • Record attempts to secure a volunteer and the outcomes of the calls made in the Manual.
  • Provide public with accurate information about location, activities, and services of The Shepherd’s Center.
  • Provide information, assistance and referrals to other agencies
  • Assist with clerical tasks at the direction of The Shepherd’s Center Staff, i.e. filing, copying, mailings, basic word processing tasks
  • Collect and distribute mail
  • Record volunteer hours on log provided

Location of Duties:

The Shepherd’s Center Office

Time Required:

Morning or afternoon shift at the convenience of the volunteer

Training / Preparation:

Training provided by program coordinator or other Shepherd's Center designee. Additional updates or additional training as needed and determined by program coordinator or Shepherd’s Center staff.

Supervisor:

Program Coordinator or designated Shepherd’s Center Staff Member